Understanding Support Patterns

Oct 1, 2024

Understanding Support Patterns #

Finding patterns in the support cases helps to find structural issues and bottlenecks in the data platform.

Just after BigQuery released the ML.GENERATE_TEXT functions (mid 2024) and made Gemini accessible though BigQuery, I was curios to to test this new feature. And what better use case then understanding Support Patterns and issues with the support on the fly.

Thus, I tried these features by analyzing a sample of our internal support tickets.