Understanding Support Patterns #
Finding patterns in the support cases helps to find structural issues and bottlenecks in the data platform.
Just after BigQuery released the ML.GENERATE_TEXT
functions (mid 2024) and made Gemini accessible though BigQuery, I was curios to to test this new feature. And what better use case then understanding Support Patterns and issues with the support on the fly.
Thus, I tried these features by analyzing a sample of our internal support tickets.
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